Remote Help Desk
SysQtech's goal is to make your computer experience more enjoyable
and reduce the time and effort you spend on keeping your PC
doing what you expect of it - make your life easier.
Around-the-clock help desk
Any time, anywhere - SysQtech's helpdesk is the place to get
help and professional training on daily use of computers.
Get help at your convenience
Our convenient messaging mode allows you to either chat with
a support representative immediately or come back to a support
representative's solution at a later time.
No need to give technical specifications
The troubleshooting software increases the efficiency and
quality of problem resolution by performing automatic diagnostics
of your computer and sending the results to a support representative.
Just like having an expert nearby…
Screen sharing enables the support representatives to see
your screen just the way you do, and demonstrate solutions
or help you improve your PC skills right on your computer.
…who's read 1000s of books on computers!
Our support representatives use a powerful knowledgebase with
over 60,000 ready solutions, which are constantly updated
with our helpdesk cases and their solutions for specific user
environment and system configuration.
No inquiry is ever dropped
The remote Test Lab, whose sole purpose is to simulate and
find the most accurate solutions to complicated problems,
backs up the support representatives and allows them to resolve
even the most complicated issues.
Unlimited support
Stay online with the support representatives for as long as
you need - there is no limit to the help our customers can
gain. Ask as many questions as you have with subscription-based
plans.
Features
With SysQsystems, you can:
Count on our around-the-clock helpdesk
Our highly skilled IT support representatives are standing
by 24/7 to answer questions on virtually any computer-related
subject and repair problems in a plain language.
Get better and faster help
Special troubleshooting software dramatically improves the
troubleshooting and problem resolution process with the following
two modules:
|
|
Remote
diagnostics: Collects information on your PC that is necessary
for effective troubleshooting. It saves you the time needed
to look up all the technical specification of your computer. |
|
Screen sharing:
Lets a support representative see your computer screen
just the way you do and demonstrate the solution to your
problem right on your computer in real time. |
Our Technology
Remote diagnostics is the core of unique software suite that
facilitates remote diagnostics and repair of your PC. You
can download it from our website and install onto your computer
during the registration or anytime later. Our special troubleshooting
software will make further service quicker, easier and more
effective. Installed on your computer, the SysQsystems icon
appears on your Desktop and in the Start menu. This is where
you can find it if you want to easily access our helpdesk
and other services. The icon on the Desktop of your computer
allows you to get there by a simple click.
Our troubleshooting software helps you to:
Installing and using the troubleshooting software does not require
special IT knowledge. All you have to do is to follow the step-by-step
instructions on the screen. The diagnostic data will be collected
and sent to the support representatives automatically.
The troubleshooting software suite includes the following modules:
The troubleshooting software is a completely safe and reliable
program. You have full control over its usage and all actions
are performed only upon your explicit consent. The collected
information is transferred for technical analysis to our support
representatives and cannot be transferred to any third party.
It has been designed in such a way that it does not collect
private or confidential data. For more information on this
issue please see SysQsystems Privacy Policy.
Screen sharing
Screen sharing is an advanced technology designed for the
most effective resolution of computer problems and remote
training. Built into the SysQsystems’ software suites,
this tool enables our support representatives to connect to
your computer via the Internet in order to see your screen
the way you do and show you a solution on your computer in
the real time mode. This feature is as effective as having
a support representative sitting right next to you showing
you how to fix a problem.
Used in combination with chat, screen sharing allows fast
and easy problem resolution. It is especially effective when
a problem description or the instructions on how to solve
the problem are too complicated. Just grant our support representatives
access to your computer and they will take all the necessary
steps to resolve a problem.
Screen sharing is also an excellent solution for those who
want to improve their computer skills and technical knowledge.
As you watch support representative's actions on your screen,
you can ask questions or make comments. As a great visual
tool, screen sharing makes online repair and support even
more user-friendly and convenient.
The screen-sharing module is an absolutely safe application
(see our Privacy Policy) and may be used only upon your explicit
permission. Our support representatives cannot access any
private information or documents on your computer. Moreover,
you can monitor the support representative's actions in real
time and terminate the sessions any time with a simple key
combination (Ctrl+Break).
Supported products
These service features are provided on the products listed
below:
Operating Systems:
Hardware (on the above operating systems)
SysQtech currently does not support the following
products:
